Refund and Returns Policy
Last updated December 7, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, here are the steps you can take.
You may return it to us for a full refund, store credit, or an exchange, if the following conditions are met;
- The product was received in a damaged condition (Damaged in transit).
- The product received was not as advertised.
- The product is defective and within the warranty period.
- The product is unopened and in its original packaging.
- The wrong product was delivered.
When will a return be declined outright;
- Buyers remorse outside the 7 day grace period.
- Partial returns; if an item is bought as a pack / bulk, all items in that pack / bulk must be returned. No partial returns will be accepted.
Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of receiving the product. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Attn: Returns Albatross Trading
501 Summerbrooke, Kings Close
Port Elizabeth, 6001, Eastern Cape
Please note, you will be responsible for all return shipping charges, unless the following conditions occur;
- The product was damaged in transit
- The wrong product was delivered
Under all other conditions, the customer will be responsible for return shipping. We strongly recommend that you use a trackable method to mail your return.
In the event of a defective product(s) being returned within its warranty period; a) the customer will be responsible for return costs and b) Albatross Trading will carry the cost of re-sending the replacement.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
- Hygiene Products
- Food and Sweets
- Disposable Goods
- Goods Past Warranty
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at:
066 576 7424 – WhatsApp only